Refund Policy
Refund Policy | Last Updated: July 18th, 2026
Welcome to Frequer. This Refund Policy governs cancellations, refunds, and payment-related matters concerning the products and services provided by Frequer Corporation Private Limited (“Frequer”, “we”, “our”, or “us”). By purchasing any products or services offered by Frequer, you acknowledge and agree to the terms set forth in this Refund Policy.
Frequer primarily provides customized and digitally delivered technology solutions. Products, packages, and services displayed on our website represent service offerings that may be tailored to individual business requirements. Accordingly, the nature of our services differs significantly from physical goods or returnable merchandise.
By purchasing any product or service from Frequer, you acknowledge and agree to the terms set forth in this Refund Policy.
1. Services Covered Under This Policy
This Refund Policy applies to all products and services offered by Frequer, including but not limited to:
- Website Development Services
- Mobile Application Development Services
- ERP & CRM Solutions
- Custom Software Development
- UI/UX Design Services
- E-commerce Development Services
- Maintenance and Support Services
- Consulting and Technology Services
- Annual Maintenance Contracts (AMC)
- Digital Products and Service Packages
- Other customized technology solutions offered through our website.
2. Customized Digital Services
Frequer primarily provides customized and digitally delivered services that are developed according to individual business requirements. The products and packages displayed on our website are intended to describe the scope of services available and may require customization based upon:
- business requirement
- project specifications
- additional functionalities
- third-party integrations, or
- mutually agreed project deliverables.
Accordingly, such services ordinarily do not qualify for refunds once development activities have commenced or digital deliverables have been provided.
3. Order Confirmation
An order shall be deemed confirmed when:
- payment has been successfully processed
- an order confirmation, quotation acceptance, invoice, or project acknowledgement has been issued by Frequer or
- development activities or resource allocation have commenced.
4. Cancellation Policy
Customers may request cancellation of services before project commencement.
However, Frequer reserves the right to deduct reasonable costs already incurred, including but not limited to:
- payment gateway charges
- consultation charges
- resource allocation costs
- third-party expenses
- administrative expenses and
- other reasonable costs associated with the transaction or project.
Cancellation requests submitted after project commencement shall be reviewed on a case-by-case basis.
5. Ordinarily Non-Refundable Services
Payments made towards the following services are ordinarily non-refundable once work has commenced:
- customized website development services
- mobile application development services
- custom software development services
- ERP and CRM implementation services
- UI/UX design services
- technical consulting services
- maintenance and support services already commenced
- digital assets delivered electronically;
- source code deliveries
- completed project milestones
- third-party software licenses
- API integrations
- subscription or licensing fees paid to third-party service providers; and
- other customized digital services delivered by Frequer.
No refund shall ordinarily be available once:
- project planning has commenced
- requirements have been finalized
- designing activities have commenced
- development activities have commenced
- digital deliverables have been provided
- source files or credentials have been shared or
- agreed services have been substantially completed.
6. Limited Exceptions
Refund requests may be considered in limited circumstances, including:
- duplicate transactions
- accidental overpayments
- multiple payments made for the same order
- technical payment failures resulting in multiple debits
- unauthorized transactions after appropriate verification
- failure to commence services within a reasonable period solely attributable to Frequer or
- other exceptional circumstances deemed appropriate by Frequer.
All refund requests are reviewed individually and approval of any refund shall remain at the sole discretion of Frequer.
7. Payment Disputes and Chargebacks
Customers are encouraged to contact Frequer before initiating payment disputes or chargeback requests. Initiating fraudulent or unauthorized chargeback claims after successful delivery of services may result in:
- suspension of services
- cancellation of projects
- restriction of future transactions
- suspension of access to digital deliverables or
- legal remedies available under applicable laws.
Frequer reserves the right to provide supporting documentation to payment gateways, financial institutions, or competent authorities for the purpose of resolving payment disputes.
8. Third Party Services
Certain services may involve third-party providers including:
- payment gateways
- cloud service providers
- domain registrars
- API service providers
- software licensing partners or
- communication platforms.
Amounts paid towards such third-party services may not qualify for refunds once purchased or activated. Refund eligibility for such services may additionally be governed by the policies of the respective third-party service providers.
9. Refund Processing Timelines
Where a refund is approved, Frequer shall ordinarily initiate the refund process within 7 to 15 business days.
The actual credit timeline may vary depending upon:
- banking partners
- payment gateways
- card networks
- financial institutions and
- applicable payment processing timelines.
Frequer shall not be responsible for delays attributable to third-party financial institutions or payment service providers.
10. Policy Modifications
Frequer reserves the right to modify or update this Refund Policy at any time without prior notice. Updated versions shall become effective immediately upon publication on our website unless otherwise stated.
Customers are encouraged to review this page periodically for any changes.
11. Contact Information
For cancellation, refund, or payment-related queries, please contact us at:
Frequer Corporation Private Limited
CIN: U74999UP2016PTC088692Email: [email protected]
Website: https://frequer.in
Contact Number: +91 7052220007
Final Notes
- All services are digitally delivered unless expressly stated otherwise.
- Customized services are ordinarily non-refundable once development activities have commenced.
- Limited exceptions may apply in genuine cases and shall be reviewed individually.
- This Refund Policy should be read together with our Terms of Use and Privacy Policy.
